Last Updated: March 7,2025

At Scenterra, we take great pride in crafting premium-quality, natural attars. Due to the nature of our products, we have a strict No Return policy. However, we offer limited cancellation options as outlined below.

1. No Returns Policy

Due to the hygienic and personal nature of attars, we do not accept returns.

• Once a bottle of attar is opened, it cannot be resold or reused, ensuring the highest quality for all customers.
• We encourage customers to carefully review product descriptions and fragrance notes before purchasing.
• If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery with photographic evidence.

2. Order Cancellations

• Orders can be canceled within 4 hours of placement, provided the package has not yet been picked up from our warehouse.
• Once an order has been shipped, it cannot be canceled or refunded.
• If a cancellation request is approved, a full refund will be processed to the original payment method.

3. Refund Policy

• Refunds for eligible cancellations will be processed within 5-7 business days.
• If an order is canceled due to a product being out of stock, customers will be notified, and a full refund will be issued.

4. Contact for Order Issues

If you have any issues with your order, please reach out to our customer support team at:
📧 [email protected]
📞 +91 98113 78298

We appreciate your understanding and thank you for choosing Scenterra.